Questions? Call Us: 888-508-15748am to 5pm EST Monday - Friday
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Frequently Asked Questions
Once an order is placed a digital proof is sent via email for approval usually within 24 hours. We then need 2-3 day for processing, printing and assembly. There will also be an additional 3-7 days of ship time. Overnight shipping is also an option.
A rush order processing fee of $30.00 will be added to all orders needed within 3-5 business days. Express mail must also be chosen with the rush order processing. Rush orders only apply to those orders shipping within the United States.
Including a photo is easy and free of charge. Place your order, then reply to the order summary with the photo attached. Please do not crop your photos, we will crop them for the best results. You may also mail a photo to our mailing address. Click here for our mailing address.
Cooler and Ice Pack:
All chocolate orders will ship in an insulated cooler if the shipping region has temperatures above 65 degrees. We also retain the right to ship your order in an insulated cooler if our area has temperatures above 65 degrees (Michigan). A fee of $8.50 will be added to your invoice for an insulated container and ice pack.
Announce It! is not responsible for bars that melt due to being shipped in heat. Please make sure that your order is shipped to a location where they will be received by someone and not left outside in the heat. They will melt! If you are in a very hot region, FL, AZ, TX, CA etc and it is summer, express mail service will be necessary to ensure you do not receive a puddle of chocolate. You may also purchase wrappers only to avoid any heat related issues.
Edible and personalized orders are non-returnable and non-refundable (federal law prohibits) unless a printing error was made by us in processing your order. Orders that need to be reprinted will not result in any additional costs to the customer. If candy was originally ordered, replacement wrappers only will be replaced.
If the error is a customer mistake and the proof was approved, we will reprint the order with the necessary changes and the customer will be responsible for the cost of the reprinted order and additional shipping. Please contact us if you have a question about this related to your order.
How Big is Each Candy Bar?
About the size of a dollar bill, below is an illustration of the size of each of our chocolates related to the size of a dollar bill (6 inches including end flaps)